We recommend booking in advance to help avoid delays or issues with transportation to your appointment or destination. Contact AmeriCare as soon as you know your travel plans so we can review availability and arrange your trip.

Have the appointment arrival time and the proposed return arrangement ready when you contact us. This helps us review the complete journey.

Same-day requests can be considered. Please call AmeriCare at 240-640-1212 so we can review availability and make the necessary arrangements. Same-day service is subject to confirmation.

No. Submitting a quote form or a request-a-ride form does not give you a confirmed booking. AmeriCare must confirm vehicle availability, the fare, pickup time and service details before your booking is confirmed.

Requests focus on Charles, St. Mary’s and Calvert counties in Southern Maryland. Provide both addresses so the team can confirm your route, including any travel outside these areas.

Yes. Select round trip or wait and return and share your expected appointment length. Return timing and waiting arrangements must be confirmed.

Tell us whether the return ends at the original pickup address or somewhere else, and whether the appointment finish time is known.

Yes. A caregiver or family member can ride along with the passenger. Please let us know when booking so we can make the necessary seating arrangements.

Identify the person who should receive calls about pickup or return details, especially when a relative is coordinating the journey.

Request a quote with both addresses, service type, date and return needs. AmeriCare will confirm the total and any applicable waiting or extra-stop charges.

Include any extra stops and whether you need door-through-door assistance. The confirmed quote should account for the arrangements you have discussed.

No. AmeriCare does not accept insurance or Medicaid.

Yes. AmeriCare assists passengers from their door to the vehicle and offers both door-to-door and door-through-door service. Please tell us what assistance is needed when booking so we can arrange the appropriate service.

Door-through-door assistance includes help through an entrance. Describe the support needed at both pickup and destination, including any steps or access barriers, so the arrangements can be reviewed.

If your appointment runs longer than expected, we can accommodate the first 30 minutes beyond the expected appointment finish time. After those 30 minutes, additional waiting is charged in 15-minute increments at the rate explained before booking, and you will receive an updated price. Please keep AmeriCare informed if your appointment is running late.

Describe the access barriers in your request. The team must confirm whether pickup can be safely accommodated; stair assistance is not automatically included.

No. This website is for non-emergency transportation. For a medical emergency, call 911.

Contact the team as soon as possible using the contact details supplied with your confirmed booking. Cancel at least 24 hours before pickup for a full deposit refund. With less notice, the deposit is retained as the cancellation fee. Same-day bookings have a separate dispatch-based refund rule. Read the booking policies for details.

Tell us the new appointment time, date or destination, and whether the return plan has also changed. A changed arrangement needs confirmation.

No. The website request form is for trip coordination. Do not send medical records, diagnoses, insurance numbers or other sensitive documents through it.

Yes. AmeriCare is licensed to operate within the state of Maryland.

Yes. Each of our drivers is trained and certified in CPR and First Aid.

Transportation is available by confirmed booking. We recommend booking in advance. Same-day requests can be considered; call 240-640-1212 to discuss the necessary arrangements.

We accept all major credit cards and cash.

Yes. A caregiver, family member or facility representative can help request transportation. Provide a reachable contact who can answer questions about the passenger’s travel plans and assistance needs.

Have the pickup and destination addresses, travel date, required arrival time, service type and return arrangement ready. Mention assistance needs, any extra stops and whether a caregiver or family member will ride along.

Yes. Contact AmeriCare with the proposed appointment dates, arrival times and destinations. Include return requirements so the schedule can be reviewed. Recurring trips require confirmation before they are booked.

Provide both addresses so AmeriCare can review the route. Our main service area includes Charles, St. Mary’s and Calvert counties. Trips outside the listed areas can be discussed; view our service-area overview or call to ask.

Your booking deposit equals one loading fee for your selected service. The amount is stated in your personalized quote and credited toward the total fare. For a round trip, we collect one loading fee as the deposit; your quote includes both trip legs.

Yes. Cancel at least 24 hours before the scheduled pickup for a full deposit refund. With less notice, or for a no-show, the deposit is retained without an additional cancellation charge. For a same-day booking, cancel before vehicle dispatch for a full deposit refund. If AmeriCare cannot provide the booked service, your deposit is fully refunded.